By Steve Hayes 23/03 Updated: 23/03 09:12
BOSSES at the Maybird Shopping Park insist the company which manages parking at the centre are doing so 'expertly' despite a number of complaints about their conduct.
Last week we reported how 83-year-old disabled Stratford man John Shelley was given a ticket because his wheel was slightly over hatch-markings.
And in response to the story the Observer has since received a number of calls complaining about the conduct of G24 Parking Ltd, which polices parking at the Birmingham Road park.
The company has now failed to return our calls on two separate occasions but park manager, Peter White, this week insisted the system was being 'expertly managed' by them.
We received several calls and emails in response to last week's story complaining about unreasonable attendants and 'bullying tactics' of the company.
Wilmcote woman Kate Durkin said she was horrified to receive a ticket on a recent visit with her young daughter, who has leukaemia.
Mrs Durkin was awaiting a disabled badge for her daughter but was advised by officials she could still park in disabled spaces while she waited for the badge if she displayed a letter.
But a parking attendant still slapped a ticket on her car and was then unwilling to listen to her explanation. She was later sent a fine from G24.
Mrs Durkin has appealed the fine and insists she will not be shopping at the Maybird again.
Meanwhile Michael Tubbs and his partner Andrea Cox parked in the centre for just 15 minutes while visiting Marks and Spencer on February 4.
Mr Tubbs left at around 2.45pm and went back home for the rest of the day before going to pick up his wife, Andrea Cox, from Warwick Parkway station that evening.
The two thought they would stop off at the Maybird to get a bottle of wine - forgetting by now stores at the park were closed - so they drove straight back out and went home.
But Mrs Cox was then horrified to receive a letter asking her to pay a £50 fine for over-staying the four hour limit in the car park.
G24 claimed the couple's car had entered at around 2.30pm and stayed until 7.40pm - the cameras having not registered the departure and return inbetween.
But despite her explanations the company has refused to withdraw the fine.
She told us: "I think it's disgusting, it is just totally ridiculous the way they are treating people.
"Because their cameras haven't worked for whatever reason, I now I have to spend hours of my time trying to prove we were elsewhere.
"I have even contaced Warwick Parkway to try and get hold of the CCTV of us there but haven't been able too at present.
"We are just furious, but the way the letters are worded is actually quite scary. It's clearly something the shopping park needs to look at."
And Stratford man Phillip Breen suffered the same fate, strangely on exactly the same day.
Mr Breen was forced to send his receipts from a shop in Birmingham to prove he had left the park and then returned.
He accused the company of trying to 'bully' people into paying the fines and said their conduct was 'disgraceful'.
But park manager, Peter White, said the company had 'shown discretion'.
He said: "The system is expertly managed by G24 and levels of discretion are being monitored and applied across the park.
"Within the four hour limit shoppers continue to be able to park for free and enjoy the wide range of shops available at Maybird Shopping Park."
Have YOU experienced problems parking at the Maybird? Contact us at firstname.lastname@example.org
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